Company info:
Support Services Group is a multinational company with more than 20 years of experience in the service sector. We have over 25 customer service centers worldwide. Three of these are located in Hungary: in Budapest, Szekszárd, and Balatonboglár. Currently, we have more than 250 colleagues, but we are continuously expanding. Our partners come from a variety of sectors, including the automotive industry, commerce, insurance, energy, banking, streaming services, and more.
During your daily work, you can expect the following tasks:
On this project, after the training period, you will be equipped with all the necessary knowledge to assist the customers of one of the world's largest streaming service providers.
- Handling and administering incoming calls and chats from customers through a ticketing system.
- Engaging with clients in a friendly and professional manner while actively listening to their concerns.
- Offering support and solutions to customers in accordance with the company's customer service policies.
You are an ideal candidate if:
- You speak Hebrew at an advanced level (C1) and English at an intermediate level (B2).
- You communicate well and correctly both verbally and in writing. (Experience in Customer Service is an advantage.)
- You are flexible with shifts and are looking for a full-time job (including evening and weekend work).
- You have at least a high school diploma.
- You have confident computer skills.
- You perform your work conscientiously and precisely.
- For foreign nationals, possession of a Residence permit or Student visa is a must.
What we offer:
FLEXIBLE WORKPLACE:
Our company has a solid foundation that you can rely on! Our experienced leadership team ensures that you feel good and satisfied.
- We offer registered and long-term employment opportunities.
- We strive to add color to everyday life with quarterly company events and team-building activities.
Compensation:
- In addition to your base salary, you will receive performance-based incentives.
- There are shift allowances for evening and weekend work.
- We provide a selectable cafeteria plan from your first day of entry.
- We greatly value your loyalty: after the first 3 months, we supplement your monthly salary with an extra bonus.
HOME OFFICE:
Looking for an opportunity to work from home? This might be the right job for you.
- You can work 100% from the comfort of your own home, but you also have the option to work in our office in the 13th district of Budapest.
EDUCATION & PROFESSIONAL GROWTH:
- We and our partner support your professional preparation and onboarding necessary for the job.
- Our online learning platform is available to you both in English and in Hungarian.
- Our experienced leadership team ensures that you feel good and satisfied.
Nice to have:
- Experience in Customer Service is an advantage.
Workplace extras
- Corporate events
- Bicycle storage
- Dog friendly
- Free coffee, soft drinks